Privacy Policy

This Privacy Policy explains how Pedal Pros processes personal data in connection with its website, booking channels, and bicycle repair workshop services in Indonesia.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We process personal data to respond to inquiries, arrange bicycle intake, assess service needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, coordinate collection and service summaries, manage payments and records, maintain the website, improve service quality, and meet legal or accounting obligations. We may also use limited contact information to send seasonal maintenance reminders or service-related follow-up messages where appropriate.

We use personal data only for purposes connected to the website, workshop operations, and legal compliance.

02 · Sharing

Sharing With Service Providers

We may share personal data with service providers that help us operate the website, manage communications, process payments, maintain records, or support technical functions. Where third parties process data on our behalf, they are expected to use it only for the services they provide to us and to apply appropriate confidentiality and security measures.

Operational sharing is limited to service providers that support the website or workshop workflow.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, staff, or workshop operations. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.

Legal disclosures are limited to what is necessary and proportionate.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to some uses of your data or withdraw consent where processing relies on consent.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.

Requests are handled after we confirm identity and assess any legal or operational limits.

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including service administration, recordkeeping, dispute handling, tax or accounting obligations, and legal compliance. When data is no longer required, we delete it or anonymize it where reasonably possible.

Retention is based on service needs, legal obligations, and the time needed to resolve follow-up matters.

Policy Updates

If we make material changes, we will update the policy text on this page and may provide an additional notice where appropriate. The revised version applies from the effective date shown in the policy or from the time it is posted, as applicable.

We review this policy when our practices, website features, or legal obligations change.

Email contact

[email protected]

Telephone contact

+62 815-066-391

Postal address

Jalan Tambak Sari 10, Sidoarjo District, East Java 61256

Privacy contact

[email protected]

Data We Collect

We may collect identification and contact details, bicycle service information, appointment and intake details, communication records, payment-related information, and technical data such as device, browser, and usage information. Where relevant to a service inquiry or repair, we may also record bicycle condition notes, inspection findings, approved work scope, and collection summaries.

The categories of data collected depend on how users interact with the website, booking channels, and workshop services.

How We Collect Data

We collect personal data from contact form submissions, phone or email inquiries, workshop drop-in visits, bicycle intake and service discussions, payment and collection interactions, and automated website logs or cookie-based tools. We may also receive limited information from service-related communications that you choose to send to us.

Some information is provided directly, while other information is created during booking, intake, inspection, and website use.

Cookies We Use

We may use session cookies to keep the site functioning, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies are not used to collect more information than is needed for these purposes, and some may expire when the browser session ends while others remain for a limited period.

Cookie use is limited to operational, preference, and basic measurement purposes.

Cookie Controls

We use standard cookie controls to manage session, preference, and analytics-related cookies where enabled. You may adjust your browser settings to block or delete cookies, and you may be able to refuse certain cookies through on-site controls if available. Essential cookies may still be required for basic site operation.

Browser settings and similar controls can limit non-essential cookies, but some site functions may be affected.